Terms of service

3.1 BINDING AGREEMENT

By completing a purchase on TAILORSMITH, customer acknowledges:

✓ Full agreement with all Terms of Service
✓ Understanding of Return and Refund Policy
✓ Acceptance of Privacy Policy
✓ Consent to exclusive UK jurisdiction

Non-compliance may result in order cancellation without refund.

3.2 PRODUCT INFORMATION & ACCURACY

  • All product descriptions are accurate to best of our knowledge
  • Product images are representative of actual items
  • Slight color variations may occur due to screen resolution
  • All bags are handcrafted and may have minor variations
  • TAILORSMITH not liable for color discrepancies on monitors

3.3 PRICING & PAYMENT TERMS

CURRENCY: All prices stated in British Pounds (GBP)
VAT: Included in displayed price (UK customers)
PRICE CHANGES: Effective immediately upon update (before purchase)

  • Prices guaranteed at time of checkout
  • Price adjustments do NOT apply to completed orders
  • TAILORSMITH reserves right to adjust prices at any time
  • Promotional codes valid only as specified

ACCEPTED PAYMENT METHODS:

  • All major credit cards (Visa, Mastercard, American Express)
  • PayPal and digital wallets (Apple Pay, Google Pay)
  • Bank transfers (UK customers)

3.4 ORDER PLACEMENT & ACCEPTANCE

  • Order placement does NOT guarantee acceptance
  • TAILORSMITH reserves right to reject orders
  • Confirmation email sent upon order acceptance
  • Customer responsible for accuracy of information provided

Orders may be rejected if:

  • Fraudulent payment suspected
  • Address information invalid or suspicious
  • Customer violated previous terms
  • Payment declined or failed

3.5 ORDER CANCELLATION RIGHTS

CANCELLATION WINDOW: 24 HOURS FROM ORDER PLACEMENT

  • Customers may cancel within 24 hours for full refund
  • After 24 hours, item enters production/packing
  • Cancellation after processing may incur restocking fee (20%)
  • Refunds processed within 5-7 business days

3.6 LIMITATION OF LIABILITY

TAILORSMITH LIABILITY CAPPED AT:

  • Amount paid for product in question
  • Maximum £500 per incident
  • Excludes consequential or indirect damages

TAILORSMITH NOT LIABLE FOR:
❌ Lost profits or business interruption
❌ Personal injury or property damage
❌ Data loss or third-party damages
❌ Delays from carrier or circumstances beyond control
❌ Customer's failure to follow instructions

3.7 INTELLECTUAL PROPERTY RIGHTS

All TAILORSMITH intellectual property is protected:

  • Logo, design, and branding © TAILORSMITH
  • Product designs protected by design registration
  • Unauthorized reproduction is prohibited
  • Infringement may result in legal action

Customers granted limited license ONLY for:

  • Personal use (non-commercial)
  • No resale or commercial reproduction
  • No derivative works