Shipping policy

4.1 ORDER PROCESSING TIME

Processing Window: 2-3 BUSINESS DAYS
(Excludes weekends, bank holidays, and order receipt date)

  • Order confirmation sent immediately
  • Shipping notification sent when dispatched
  • Tracking information provided via email

4.2 DOMESTIC SHIPPING (UNITED KINGDOM)

STANDARD DELIVERY

  • Delivery time: 3-5 business days
  • Carrier: Royal Mail Special Delivery
  • Tracking: Full tracking included
  • Insurance: Fully insured up to £500
  • Cost: £2.99
  • Free on orders over £50

EXPRESS DELIVERY

  • Delivery time: 1-2 business days (next working day)
  • Carrier: Royal Mail Special Delivery Guaranteed
  • Tracking: Real-time tracking available
  • Signature: Required upon delivery
  • Insurance: Fully insured up to £500
  • Cost: £6.99

4.3 INTERNATIONAL SHIPPING

AVAILABLE REGIONS:

  • All EU countries (Brexit compliant)
  • USA and Canada
  • Selected countries (check at checkout)

DELIVERY TIMEFRAME: 7-14 business days (estimated)

INTERNATIONAL SHIPPING COSTS:

  • Calculated at checkout based on destination
  • Varies £8.99 - £24.99 depending on location
  • All shipments fully tracked and insured
  • DHL or FedEx as carrier

CUSTOMS & DUTIES:

  • Customer responsible for any customs charges
  • TAILORSMITH provides documentation for clearance
  • Delays may occur at customs (not TAILORSMITH liability)

4.4 TRACKING & DELIVERY STATUS

  • Tracking number provided via email upon dispatch
  • Track at Royal Mail website: www.royalmail.com/track
  • Real-time updates available in customer account
  • Estimated delivery date provided

4.5 DELIVERY ADDRESS REQUIREMENTS

  • Address must be complete and valid
  • Royal Mail cannot deliver to PO Boxes
  • TAILORSMITH not responsible for incorrect addresses
  • Address changes must be made within 24 hours of order

DELIVERY ATTEMPTS:

  • Carrier attempts delivery once
  • If unsuccessful, customer notified
  • Item held for 5 business days
  • Returns to TAILORSMITH if unclaimed

4.6 LOST OR DAMAGED SHIPMENTS

REPORT WINDOW: 7 days from expected delivery date

TO FILE CLAIM:

  1. Contact support@tailorsmith.shop immediately
  2. Include order number and tracking number
  3. Provide proof (photos if damaged)
  4. Investigate conducted with carrier (5-7 days)

RESOLUTION OPTIONS:

  • Replacement item shipped at no cost
  • Full refund issued (if replacement unavailable)
  • Partial refund if damaged but acceptable

4.7 SIGNATURE REQUIREMENTS

  • All tracked items may require adult signature
  • Signature waiver available upon request
  • Items left in safe place at customer's risk
  • Photo confirmation provided if left with neighbor

4.8 DELIVERY GUARANTEES

NO GUARANTEE ON:

  • Delivery dates during peak seasons (July-December)
  • Delays from carrier issues
  • Customs delays (international)
  • Weather or "Act of God" delays
  • TAILORSMITH not liable for late deliveries