TAILORSMITH - ABOUT US
Our Story
TAILORSMITH was founded with a simple belief: every woman deserves a bag that perfectly combines timeless elegance, exceptional craftsmanship, and everyday functionality. Born in Liverpool in 2020, our journey began when our founder noticed a gap in the market for truly premium summer bags that didn't compromise on quality or style.
What started as a small passion project in a modest studio has grown into a trusted brand for discerning customers across the UK and beyond. Today, TAILORSMITH stands as a beacon of quality and authenticity in the fast-fashion world.
Our Mission
To create handcrafted, premium women's bags that empower, inspire, and elevate everyday moments. We believe luxury should be accessible, and timeless design should never go out of style.
Our Values
CRAFTSMANSHIP FIRST
Every TAILORSMITH bag is meticulously handcrafted by skilled artisans who take pride in their work. We prioritize quality over quantity, ensuring each piece meets our exacting standards.
SUSTAINABLE PRACTICES
We source ethically and use sustainable materials whenever possible. Our commitment to the environment is reflected in every design choice we make.
CUSTOMER-CENTRIC
Your satisfaction is our priority. We listen to feedback, respond quickly to concerns, and continuously improve our products and services based on customer needs.
TIMELESS DESIGN
We reject fleeting trends in favor of classic, sophisticated designs that transcend seasons. A TAILORSMITH bag is an investment piece, not a disposable item.
TRANSPARENCY
We believe in honest communication. From pricing to policies, we're transparent about how we operate and what we stand for.
Why Choose TAILORSMITH?
Premium Materials
We source the finest Italian and Spanish leathers, combined with durable hardware and precision stitching that lasts years, not months.
Handcrafted Excellence
Each bag is individually created by experienced craftspeople who treat every piece as their own masterpiece.
UK-Based
As a proudly UK-registered business, we support local employment and maintain the highest standards of customer service.
Lifetime Quality
Our bags are designed to be cherished for years. We offer repair services and stand behind every product we create.
Ethical Production
Fair wages, safe working conditions, and environmental responsibility are non-negotiable in our production process.
Exceptional Customer Service
Our dedicated support team responds within 24-48 hours to any inquiry, ensuring your experience is seamless from browse to purchase.
Our Commitment to You
✓ 30-Day Return Guarantee - No questions asked if you're not completely satisfied
✓ Lifetime Support - We're here for any questions or care advice
✓ Secure Shopping - All transactions encrypted with industry-leading security
✓ UK-Based Support - Talk to real people who understand your needs
✓ Honest Pricing - No hidden fees, no surprises at checkout
Meet the Team
Behind every TAILORSMITH bag is a dedicated team of designers, craftspeople, quality inspectors, and customer service specialists who are passionate about delivering excellence. From our Liverpool headquarters, we work tirelessly to bring you bags that deserve a place in your collection.
Awards & Recognition
- ⭐ Rated 4.9/5 by verified customers
- 🏆 Featured in UK Fashion & Luxury Magazine
- ✓ Shopify Verified Seller
- ✓ GDPR Compliant & Data-Protected
- ✓ Consumer Rights Act 2015 Compliant
Looking Forward
We're constantly evolving while staying true to our core values. New designs are released seasonally, each one carefully crafted to meet the needs of the modern woman who values quality, style, and substance.
Whether you're a long-time TAILORSMITH lover or discovering us for the first time, we invite you to experience the difference that true craftsmanship and dedication make.
Get in Touch
Have questions? We'd love to hear from you.
📧 Email: support@tailorsmith.shop
📱 Phone: +44 737 755 49 42
📍 Visit Us: 389a Walton Breck Road, Liverpool, L4 2RN, United Kingdom
Monday - Friday, 9:00 AM - 5:00 PM GMT
Thank you for choosing TAILORSMITH.
Where Craftsmanship Meets Elegance.
FAQS
TAILORSMITH - FREQUENTLY ASKED QUESTIONS
PRODUCT & ORDERING
Q1: What materials are TAILORSMITH bags made from?
A: All TAILORSMITH bags are crafted from premium Italian and Spanish leather, combined with durable hardware and precision stitching. We use only ethically sourced, high-quality materials that stand the test of time.
Q2: Are TAILORSMITH bags handmade?
A: Yes, every bag is individually handcrafted by skilled artisans. This means each piece is unique and may have slight natural variations in texture and finish, adding to its authentic appeal.
Q3: How do I choose the right size bag?
A: Our product pages include detailed dimensions and capacity information. We also offer sizing guides with comparison photos. Contact support@tailorsmith.shop for personalized recommendations.
Q4: Do you offer customization or personalization?
A: Yes! We offer monogramming, custom leather colors, and design modifications. Contact support@tailorsmith.shop with your requirements, and we'll provide a custom quote.
Q5: Are TAILORSMITH bags vegan or animal-free?
A: Most of our bags use genuine leather. However, we offer a growing range of high-quality vegan leather alternatives. Check product descriptions or email support@tailorsmith.shop for vegan options.
Q6: How long do TAILORSMITH bags last?
A: With proper care, a TAILORSMITH bag can last 10+ years. Our bags are investment pieces designed for longevity, not fast fashion. We offer lifetime support and repair services.
Q7: Can I see the bag in person before buying?
A: Currently, we operate online only. However, we offer a 30-day return policy, so you can purchase risk-free. For video consultations or detailed product videos, contact support@tailorsmith.shop.
ORDERING & PAYMENT
Q8: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and UK bank transfers. All payments are processed securely through Shopify.
Q9: Is my payment information secure?
A: Absolutely. All transactions are encrypted with SSL technology and processed through PCI-DSS Level 1 certified gateways. Your card details are never stored on our servers.
Q10: Do you offer payment plans?
A: We currently don't offer installment plans, but major payment providers (Clearpay, PayPal Credit) may offer payment options at checkout. Check with your financial provider.
Q11: What currencies do you accept?
A: All prices are displayed in British Pounds (GBP). International customers can pay in their home currency through their card provider's conversion service.
Q12: Can I change my order after placing it?
A: Yes, if you contact us within 24 hours of order placement. After that, the item enters production. Contact support@tailorsmith.shop immediately.
SHIPPING & DELIVERY
Q13: How long does shipping take?
A:
- UK Standard: 3-5 business days (£2.99 or free over £50)
- UK Express: 1-2 business days (£6.99)
- International: 7-14 business days (varies by location)
Q14: Do you ship internationally?
A: Yes! We ship to most EU countries, USA, Canada, and selected worldwide destinations. International shipping costs and times are calculated at checkout.
Q15: Do you offer free shipping?
A: Yes! Free standard UK delivery on orders over £50. Express and international orders incur standard shipping fees.
Q16: Can I track my order?
A: Absolutely. Once shipped, you'll receive a tracking number via email. Track your package at royalmail.com using your tracking number.
Q17: What happens if my package is lost?
A: All packages are insured. If lost, we conduct an investigation with the carrier (5-7 days). If approved, we'll send a replacement or issue a full refund.
Q18: What if I'm not home for delivery?
A: Royal Mail will leave a card and hold the package for 5 business days. You can arrange redelivery online or collect from the local sorting office.
Q19: Do you ship to PO Boxes?
A: Unfortunately, Royal Mail cannot deliver to PO Boxes. Please provide a residential or business address for delivery.
Q20: Are international customs and taxes included?
A: International shipping costs don't include customs duties or import taxes. These are the customer's responsibility and depend on the destination country.
RETURNS & REFUNDS
Q21: What is your return policy?
A: You have 30 days from delivery to return items for a refund, provided they're unused, unworn, and in original condition. Return shipping is free for UK customers.
Q22: How do I initiate a return?
A: Email support@tailorsmith.shop with your order number and reason for return. You'll receive a return authorization and prepaid return label within 24 hours.
Q23: What items can't be returned?
A: Customized bags, clearance items, final sale products, and items with visible wear cannot be returned. Check product descriptions for return eligibility.
Q24: Will I get my full refund?
A: Yes, you'll receive a full refund for the product price. Original shipping costs are non-refundable. International customers pay for return shipping.
Q25: How long does a refund take?
A: Once we receive and inspect your return (3-5 days), refunds are processed within 7-10 business days. Your bank may take an additional 2-3 days to display the credit.
Q26: Can I exchange instead of returning?
A: Yes! Exchanges for different sizes or colors are available within 30 days with free return and shipping (UK only). Contact support@tailorsmith.shop.
Q27: What if my bag arrives damaged?
A: Report damage within 7 days with photos. Damaged items are replaced at no cost or fully refunded, depending on your preference.
ACCOUNT & PROFILE
Q28: Do I need to create an account to shop?
A: No, you can checkout as a guest. Creating an account is optional but recommended for tracking orders and faster future purchases.
Q29: How do I reset my password?
A: Click "Forgot Password" on the login page. A reset link will be sent to your email. Follow the link to create a new password.
Q30: Can I edit my personal information?
A: Yes, log into your account and update your profile. For major changes (address, email), you may need to verify your identity.
Q31: How do I delete my account?
A: Contact support@tailorsmith.shop with your account email and request account deletion. We'll process this within 30 days as per UK GDPR.
PRODUCT CARE & MAINTENANCE
Q32: How do I care for my TAILORSMITH bag?
A: Each bag comes with a care guide. General tips:
- Clean regularly with a soft, dry cloth
- Store in a cool, dry place away from direct sunlight
- Condition leather every 6-12 months
- Avoid excessive moisture and heat
Q33: Do you offer repair services?
A: Yes! We offer professional repair and restoration services. Contact support@tailorsmith.shop with photos and details for a quote.
Q34: What warranty do TAILORSMITH bags have?
A: We offer lifetime support. Manufacturing defects are covered under the UK Consumer Rights Act 2015. We'll repair or replace defective items.
Q35: Can you fix a broken zipper or strap?
A: Yes, we offer repair services for broken zippers, straps, and other hardware. Email support@tailorsmith.shop with details and photos for a repair quote.
Q36: Is my bag waterproof?
A: Leather bags naturally resist water but aren't fully waterproof. We recommend using a leather protectant spray for extra protection. Avoid prolonged water exposure.
PRIVACY & SECURITY
Q37: How do you protect my personal data?
A: All data is encrypted, stored securely on Shopify servers, and protected under UK GDPR. We never share personal information with third parties without consent.
Q38: Do you use cookies?
A: Yes, we use cookies for website functionality, analytics, and fraud prevention. You can disable non-essential cookies in your browser settings.
Q39: Can I request my data or have it deleted?
A: Yes! Under UK GDPR, you have the right to access, edit, or delete your data. Contact support@tailorsmith.shop with "DATA REQUEST" in the subject line.
Q40: Do you sell my data to third parties?
A: Absolutely not. We never sell, trade, or share customer data. Data is only used for order fulfillment and customer service.
Q41: How do I unsubscribe from emails?
A: Click the "Unsubscribe" link at the bottom of any marketing email. You'll be removed within 24 hours.
CUSTOMER SERVICE & SUPPORT
Q42: What are your customer service hours?
A: Monday - Friday, 9:00 AM - 5:00 PM GMT. We respond to all inquiries within 24-48 business hours.
Q43: How do I contact customer support?
A:
- Email: support@tailorsmith.shop (preferred)
- Phone: +44 737 755 49 42
- Address: 389a Walton Breck Road, Liverpool, L4 2RN
Q44: What's your average response time?
A: We aim to respond within 24 business hours. Complex inquiries may take up to 48 hours.
Q45: Do you offer live chat support?
A: Currently, we support customers via email and phone. For faster responses, email support@tailorsmith.shop.
Q46: How do I file a complaint?
A: Email support@tailorsmith.shop with "COMPLAINT" in the subject line. We'll investigate and provide resolution within 14 business days.
Q47: What if I'm not satisfied with the resolution?
A: You can escalate to management, request Alternative Dispute Resolution (ADR), or contact Citizens Advice Consumer Service.
BUSINESS & TRUST
Q48: Is TAILORSMITH a legitimate registered business?
A: Yes, TAILORSMITH is a registered UK business operating through Shopify. We comply with all UK consumer protection laws and GDPR regulations.
Q49: Where is TAILORSMITH based?
A: We're located in Liverpool, United Kingdom (389a Walton Breck Road, Liverpool, L4 2RN).
Q50: Are TAILORSMITH bags handmade or mass-produced?
A: All bags are handmade by skilled artisans. This ensures quality but means slight variations are normal and add to authenticity.
Q51: Do you have a physical store?
A: Currently, we operate online only. However, we're exploring pop-up locations in major UK cities. Follow our social media for announcements.
Q52: What makes TAILORSMITH different from other bag brands?
A: We combine premium craftsmanship, sustainable practices, lifetime customer support, ethical production, and timeless design. Every bag is an investment, not a disposable item.
Q53: Do you offer corporate or bulk orders?
A: Yes! For wholesale inquiries, corporate gifts, or bulk orders, contact support@tailorsmith.shop with your requirements.
Q54: Do you donate to charity?
A: Yes, we donate a percentage of profits to female entrepreneurship programs and environmental conservation initiatives.
TECHNICAL ISSUES
Q55: I'm having trouble with the website. What should I do?
A: Try clearing your browser cache and cookies. If the issue persists, contact support@tailorsmith.shop with details of the problem.
Q56: The website won't load on my phone. Why?
A: Our website is fully mobile-optimized. Try refreshing the page or checking your internet connection. Contact support if issues continue.
Q57: I didn't receive my order confirmation email.
A: Check your spam folder. If not found, contact support@tailorsmith.shop with your order details immediately.
Q58: Can I change my delivery address after ordering?
A: Yes, if you contact us within 24 hours of order placement. After that, the item will be in packing. Email support@tailorsmith.shop immediately.
PROMOTIONS & DISCOUNTS
Q59: Do you offer discount codes?
A: Yes, we occasionally offer promotions. Subscribe to our mailing list or follow social media for the latest offers and exclusive discounts.
Q60: Can I combine multiple discount codes?
A: Generally, only one code per order. Check the terms of each promotion for specific rules.
Q61: Are sale items returnable?
A: Sale and clearance items are final sale and non-returnable. Check product descriptions for return eligibility.
Q62: Do you offer student or military discounts?
A: Contact support@tailorsmith.shop to inquire about special discounts. We're happy to work with you!
STILL HAVE QUESTIONS?
We're here to help!
📧 Email: support@tailorsmith.shop
📱 Phone: +44 737 755 49 42
📍 Address: 389a Walton Breck Road, Liverpool, L4 2RN, United Kingdom
Hours: Monday - Friday, 9:00 AM - 5:00 PM GMT
Average Response: 24-48 business hours
Thank you for choosing TAILORSMITH!