Refund policy

1.1 STATUTORY RIGHT TO RETURN

In accordance with the UK Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, all customers have the right to return items purchased from TAILORSMITH within the specified timeframe.

Return Window: THIRTY (30) CALENDAR DAYS from date of delivery

1.2 ELIGIBILITY REQUIREMENTS FOR REFUND

Items are ONLY eligible for refund if ALL conditions are met:

✓ Product remains UNUSED and UNWORN
✓ Original manufacturer tags are ATTACHED and INTACT
✓ Item in ORIGINAL PACKAGING (unopened if applicable)
✓ NO signs of wear, use, damage, or staining
✓ Free from odors (perfume, smoke, etc.)
✓ All accessories and components included

1.3 NON-RETURNABLE ITEMS (FINAL SALE)

The following items are EXPLICITLY EXCLUDED from return eligibility:

❌ Customized, personalized, or bespoke bags
❌ Items marked "CLEARANCE" or "FINAL SALE"
❌ Discounted items below 50% of original price
❌ Items damaged due to customer misuse
❌ Items with visible wear or alterations
❌ Second-hand or pre-owned bags
❌ Items without original packaging

1.4 REFUND PROCESS (STEP-BY-STEP)

STEP 1 — INITIATE RETURN

Email brendondvpriceukn74@gmail.com with order number
Include reason for return
Attach photos if damage claim

STEP 2 — AUTHORIZATION

Return Authorization (RA) issued within 24 hours
Prepaid return label provided (UK only)
International customers cover return shipping

STEP 3 — SHIPMENT

Customer ships item to provided address
Keep tracking number as proof

STEP 4 — INSPECTION

Item inspected upon receipt (3-5 business days)
If approved, refund processed immediately

STEP 5 — REFUND ISSUED

Original payment method refunded
Processing time: 7-10 BUSINESS DAYS
Bank may take additional 2-3 days to display

1.5 REFUND CALCULATION

Item Status	Refund Amount
Approved Return	100% of Product Price
Approved Return	No Refund on Original Shipping
Approved Return (UK)	Free Return Shipping
Approved Return (International)	Customer Responsible for Return Costs